Shipping Info

United Kingdom: Free delivery on all orders!
Order by 12pm for Next Day Delivery. If you order after 12pm Friday, your order will be shipped the following Monday.

Europe: Free delivery on all orders over £150!
£8.00 for orders under £150.
Standard Delivery 4-5 Working Days.
EU orders are shipped under delivery duty paid, therefore customers are not liable to any additional charges.

*As a result of Brexit custom changes, please allow additional time to receive your order. Delivery may take longer than usual as we are experiencing delays in customs that are beyond our control.
Thank you for your patience.

Rest of world: Free delivery on all orders over £150!
£14.00 for orders under £150.
Standard Delivery 4-5 Working Days.

You will receive an email containing order confirmation and details. Once your order has been despatched, you will receive a shipping confirmation email so you can see the status of your order. If you would like text updates, please ensure that this box is selected at checkout.

*As a result of Brexit custom changes, delivery to the EU may take longer than usual. We are seeing increased transit times between the UK and EU and experiencing delays in customs that are beyond our control.
We are working closely with our carriers to minimise the impact but please allow additional time to receive your order. Thank you for your patience.

Yes, all prices shown on the website include UK VAT.

For orders outside of the UK, the customer may be liable to pay for local sales tax or import duties over a certain value. These fees are calculated by customs officials per country, as deliveries enter the port and are difficult to estimate prior to shipment.

IBEAM cannot be held responsible should custom authorities either confiscate or charge import duty. Please check your country's tax and duties specifications prior to checkout.

We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team at support@ibeamfashion.com with any changes or cancellations you want to make.

We ship all orders from the UK.

Russia, Iran and Syria. Unfortunately we currently do not ship to PO Boxes, or Military addresses.

You have up to 28 days to return your item(s) from the day you receive your order.

All item(s) must come back in original and unused condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags.

Item(s) must have all original IBEAM tags attached. If not, IBEAM reserves the right to deny the refund or exchange.

If you find the product is faulty, you may also have a right to return these. Please do not use any faulty items after finding the fault, or we may not be able to provide a refund.

We are dedicated to creating technical product that lasts. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution.

Exchanges only apply for full-priced items and must be for the same item in a different size/colour depending on availability. On sale items, if you would like to size up, down or a different colour on sale items, we recommend placing another order and returning your original purchase.

Refunds are only applicable to the cost of product. Original shipping fees will only be refunded if the order was placed in the UK, and the whole order has been returned. Customs duties and sales taxes are non-refundable through IBEAM.

Following an inspection, please allow up to 4 business days for us to process your exchange or refund. Please keep in mind, it can take up to 10 business days for the funds to appear back to your original payment method or bank account. You will receive an email confirmation once actioned.

Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.

Returning your parcel within the UK, EU or Switzerland is free of charge.

For orders outside the UK, EU or Switzerland, you will be responsible for the cost and shipment of the returned goods. IBEAM recommend you use a tracked delivery service and ensure you have proof of your dispatch. We shall not be held responsible for non-delivery of returned goods.

Please contact customer services via email at support@ibeamfashion.com with the subject 'return'

Please contact customer services via email at support@ibeamfashion.com with the subject 'exchange'

Following an inspection, please allow up to 4 business days for us to process your exchange or refund. Please keep in mind, it can take up to 10 business days for the funds to appear back to your original payment method or bank account. You will receive an email confirmation once actioned.

We aim to minimise as much waste in our packaging as possible. If you''d like to return, please shoot us an email at support@ibeamfashion.com and we will get it sorted for you.

It doesn't happen often, but if you do have an occasion where you have received a damaged/faulty or incorrect item, please contact us at support@ibeamfashion.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!